Skip to content

diaby YunShow
Interactive

Resources

Practical ideas.
For useful
customer work.

Explore business knowledge, technical requirements, qualification and deployment. Each guide connects to a task you can discuss with us.

Discuss your workflow Try Dia

A quiet workspace overlooking the city at dusk.

Free practical tool

Put your next enquiry
in working order.

Check missing details, prepare a follow-up draft and take a clear brief to your team. English and Chinese. No sign-up.

Open the enquiry checker

Choose your question

A place to think
through the next step.

Sales and engineering colleagues review an enquiry beside material samples in a warm showroom.

Manufacturing RFQ checklist for sales handover

Manufacturing RFQ checklist: capture application, specifications, quantity, destination, timing and open questions before sales or engineering takes over.

An overseas buyer starts an enquiry at a laptop in a sunlit office.

AI agent, live chat or contact form: choosing the first response for B2B enquiries

Compare contact forms, live chat and AI sales agents by enquiry complexity, knowledge readiness, human availability and the context needed for handover.

A machined flange rests beside a technical drawing on a workshop bench.

An AI agent for complex product conversations

Support technical product explanation, requirement discovery and buyer handover.

A consultant talks with a client in the lounge of a warm stone-and-oak studio.

A useful first conversation for professional services

Understand the outcome and scope before a specialist picks up the request.

A hand arranges blank notes and simple process sketches on a planning table.

Choose a focused first AI workflow

Start with a task that produces a reviewable result.

An open laptop showing a company website sits beside a ceramic cup on a sunlit oak desk.

From an answer box to a customer workflow

Look at knowledge, requirement discovery and what happens after the conversation.

Two colleagues review an enquiry at a laptop in a bright meeting room.

Qualification that helps the next person act

Use customer intent and requirement context to make follow-up useful.

Material samples and a measuring tool rest on unlabelled technical drawings.

From a broad question to a useful requirement

Clarify applications, constraints and priorities before the next business response.

Unlabelled reference folders and material samples are organised in an oak library.

Business knowledge that makes an AI agent useful

How to prepare useful product and service information for customer conversations.

A buyer and a supplier talk beside sample displays in a bright showroom.

Understand what a B2B customer wants to do next

Keep intent, technical context and timing together.

A professional holds a phone while walking through a sunlit office corridor.

Connect a customer conversation to a useful next action

Plan knowledge, channels and handover around the customer workflow.

A tidy equipment room is seen through glass from a warm, daylight-filled office.

What to clarify before deploying an enterprise AI agent

Knowledge, model services, hosting, access and operating responsibilities.

Four professionals talk around a round oak table in a bright studio.

Turn customer questions into better business knowledge

Use recorded questions and reviewed updates to improve future conversations.

A procurement specialist wearing a headset works at a laptop in a warm, sunlit office.

Help overseas buyers explain what they need

Bring business knowledge and language following into cross-border customer conversations.

One colleague sets a paper folio on an oak table for another.

A handover your business can use

Move customer requirements, intent signals and open questions into the next stage.

Bring us the work you want to move forward.

Share the task, the current situation and the outcome you need. We’ll discuss where we can help and a practical first step.

Discuss your workflow